As corporate training and eLearning is turning shorter and
practical Tyreek
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learning is getting highlighted. L & D teams are now emphasizing on creating
a coherent learning environment for their employees, by using job aids to
complement the courses. Job aid, as the name suggests, aids the users in
completing the job effectively and successfully.
It comes handy for the
users as it makes the right information available, in the right
medium Patrick
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when they need it. However poorly designed job aid would defeat its purpose and
is likely to end up getting dumped into the stack of unused documents. Here are
a few common mistakes that can, and should be avoided when creating job
aids.
1. Lengthy and verbose – Users get frustrated if job aid
provides too much theoretical, unnecessary and ‘nice to know’ information. Job
aid is for quick reference and hence should be concise, to-the-point and quickly
getting to the crux of its objective. It should ideally be not more than one or
two pages.
2. Complicated layout – Unformatted or complex layout makes it
difficult for users to find information quickly. Job aid should be designed in
an easy-to-follow format Steven
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supports.
3. Don’t map to users’ needs – Job aid written without keeping
in mind the target users’ entry level knowledge, needs and experience often
fails to achieve its objectives.
4. Content dumping – Just copying the
entire step-list or flowchart from a training or process into the job aid is
another common mistake. Job aid requires careful content curation, editing and
reworking as opposed to content dumping.
5. No visuals – Job aid with
only verbal description takes a lot of time to read and may drop user’s
interest. Using images, drawings and symbols to describe information guarantee
retention and makes it lot easier for users to follow. But visuals must aid the
learning process and not just decorate the document.
6. Lack of context –
Job aids, many times Chris
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aid should have a brief linkage to the context, being standalone learning
material by itself. Context would help users understand, retain and process
information better.
7. Difficult to access – The purpose of having a job
aid gets defeated if it is not easily accessible to users. For example, job aids
are merged into a single bank of online documents without sorting or giving a
search option. Be it a print or digital, job aids should be easily accessible
whenever users need it.
8. Complex language – Users tend to avoid
referring a job aid if it has unfamiliar words Mitch
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should use simple language so that the user doesn’t struggle with its meaning.
Jargons should be avoided unless appropriate to the task and the user.
A
well-crafted job aid can be a great reference tool for learners to apply their
learning on the job and retain knowledge. However it should be designed and
developed carefully to yield its results. Have you come across any such mistakes
in job aids you have referred or reviewed? What are your tips for creating
user-friendly job aids? Well, the time has come again. We've hit the end of
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